Privacy Policy
Last updated: 2025-12-23
We respect your privacy. This policy explains how we collect, use, and protect personal data in our webshop.
1. Personal data we collect
Name, address, email, phone number, payment information, IP address, order history, and technical data required to operate the service.
2. How we use personal data
– Process orders and deliveries
– Handle payments and refunds
– Provide customer support
– Fulfill legal and accounting obligations
– Improve our services and operations
3. Legal basis (GDPR)
Processing is based on contract performance, legal obligation, or legitimate interest. We do not rely on consent for core functionality.
4. Data sharing
Data is shared only with payment providers, logistics partners, IT service providers, and authorities when required by law. We do not sell personal data.
5. Data retention
Personal data is stored only as long as necessary for its purpose or as required by law.
6. Your rights
You have the right to access, rectify, erase, restrict processing, object to processing, and request data portability.
7. Cookies
We do not use cookies.
8. Data security
We apply appropriate technical and organizational measures to protect personal data.
Terms & Conditions
Last updated: 2025-12-23
These Terms & Conditions (“Terms”) govern the use of this website and the purchase of products from our webshop. By using the website or placing an order, you agree to these Terms.
1. Company information
ProThor
Västra Bangatan 63D
[Organization number]
Ivarthoren@hotmail.com
2. Products and pricing
All prices are stated in [currency] and include applicable VAT unless otherwise stated. We reserve the right to correct pricing errors and update prices at any time.
3. Orders and contract
A binding contract is formed when you receive order confirmation. We reserve the right to refuse or cancel orders in case of errors, fraud suspicion, or stock issues.
4. Payment
Payment is handled via approved payment providers. Payment must be completed before dispatch unless otherwise agreed.
5. Delivery
Delivery times are estimates. Delays may occur. We are not liable for delays caused by carriers or events beyond our control.
6. Right of withdrawal and returns (EU consumers)
You have a 14-day right of withdrawal from the date you receive the goods, unless exceptions apply under EU law. Products must be returned unused and in original condition. Return shipping costs are borne by the customer unless otherwise stated.
7. Refunds
Approved refunds are processed using the original payment method within the legally required timeframe.
8. Complaints
If a product is defective or incorrect, contact us without undue delay. Mandatory consumer protection laws apply.
9. Liability limitation
We are not liable for indirect damages, loss of profit, or business interruption, except where liability cannot be limited by law.
10. Intellectual property
All content on this website is owned by us or our licensors and may not be used without permission.
11. Governing law and disputes
These Terms are governed by the laws of Sweden. Disputes shall be settled by the courts of Sweden, without prejudice to mandatory consumer rights.
Delivery / Shipping Policy
Last updated: 2025-12-23
This policy explains how deliveries from our webshop are handled.
1. Delivery area
We ship within the EU, Switzerland, and Great Britain (UK).
2. Delivery time
Estimated delivery time is 2-8 business days from order confirmation. Delivery times are estimates and not guaranteed.
3. Shipping costs
Shipping costs are shown at checkout before purchase is completed.
4. Shipping method
Orders are shipped using our selected logistics partners. Available options are displayed at checkout.
5. Delays
If delays occur, we will inform you when possible. We are not responsible for delays caused by carriers or events beyond our control.
6. Uncollected packages
For uncollected packages, we reserve the right to charge a fee covering shipping and handling costs.
7. Damaged or incorrect deliveries
Contact us immediately if your order is damaged or incorrect.
Returns Policy
Last updated: 2025-12-23
This policy explains returns, withdrawals, and refunds for purchases made in our webshop.
1. Right of withdrawal (EU consumers)
You have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason, except where legal exemptions apply.
2. Return conditions
Returned items must be unused, in original condition, and in original packaging. We reserve the right to refuse returns that do not meet these conditions.
3. Return process
To initiate a return, contact us at Ivarthoren@hotmail.com within the withdrawal period. Return instructions will be provided after approval.
4. Return shipping
Return shipping costs are borne by the customer unless the product is defective or incorrect.
5. Refunds
Approved refunds are processed using the original payment method within 14 days of receiving the returned goods or proof of return, in accordance with EU law.
6. Non-refundable items
Items that are opened, used, damaged, or exempt under applicable consumer law may not be refunded.
7. Defective or incorrect products
If your item is defective or incorrect, contact us immediately. Mandatory consumer protection laws apply.
Contact
For questions contact :
ProTor at ivarthoren@hotmail.com
Adress: Västra Bangatan 63D Sweden
[Organization number]
This policy may be updated. The current version is always available on our website.